PRIVACY POLICY

Kaia Bowls
Last Updated: January 30, 2026
Effective Date: January 30, 2026

1. INTRODUCTION

Kaia Bowls ("we," "us," "our," or "Company") is committed to protecting your privacy and ensuring you have a positive experience on our website and when interacting with our services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (www.kaiabowls.com), use our mobile applications, place orders, sign up for SMS communications, or otherwise interact with us.

Please read this Privacy Policy carefully. If you do not agree with our policies and practices, please do not use our services.

2. INFORMATION WE COLLECT

2.1 Information You Provide Directly

Account Registration Information:

Name

Email address

Phone number

Password

Delivery address

Billing address

Payment information

Order Information:

Items ordered

Delivery preferences

Special dietary requests or allergies

Order history

Delivery instructions

Contact information for order updates

SMS Opt-In Information:

Mobile phone number

Verification code confirmation

Opt-in timestamp

Communication preferences

Location preferences

Catering & Event Information:

Event type and date

Number of guests

Dietary restrictions

Special requests

Budget information

Contact details

Communication Information:

Messages you send us

Customer service inquiries

Feedback and reviews

Survey responses

Social media interactions

Payment Information:

Credit card number (processed securely through third-party payment processors)

Billing address

Transaction history

Refund requests

2.2 Information Collected Automatically

Website & App Usage:

IP address

Browser type and version

Operating system

Pages visited and time spent

Links clicked

Referring website

Device identifiers

Cookies and similar tracking technologies

Search queries

Interaction with website features

Location Information:

GPS location (if you enable location services)

Location based on IP address

Preferred Kaia Bowls location

Delivery location

Device Information:

Device type (mobile, tablet, desktop)

Device model and manufacturer

Mobile operating system

Unique device identifiers

Mobile network information

Analytics Data:

User behavior patterns

Conversion tracking

A/B testing results

Performance metrics

Error logs

2.3 Information from Third Parties

Payment Processors:

Transaction verification

Fraud detection information

Payment status

Delivery Partners:

Delivery confirmation

Delivery location data

Delivery time information

Social Media Platforms:

Profile information (if you connect social accounts)

Social media identifiers

Public profile data

Marketing Partners:

Email engagement data

SMS delivery confirmation

Campaign performance metrics

Third-Party Analytics:

Website traffic data

User behavior analytics

Conversion data

3. HOW WE USE YOUR INFORMATION

3.1 Primary Uses

Order Processing & Fulfillment:

Process and fulfill your orders

Send order confirmations

Provide delivery updates

Handle refunds and returns

Manage payment transactions

Verify delivery addresses

Account Management:

Create and maintain your account

Verify your identity

Manage your preferences

Process password resets

Maintain account security

SMS Communications:

Send verification codes

Deliver promotional offers and discounts

Provide order updates

Share new menu items and specials

Send location announcements

Deliver VIP member benefits

Provide customer support via SMS

Customer Service:

Respond to inquiries

Resolve complaints

Provide technical support

Handle special requests

Address dietary concerns

Catering Services:

Process catering inquiries

Provide event planning assistance

Customize menu options

Confirm catering details

Send catering updates

3.2 Marketing & Communications

Email Marketing:

Send promotional newsletters

Share new menu items

Announce special offers

Provide location updates

Send birthday/anniversary specials

Deliver VIP exclusive content

SMS Marketing:

Send promotional offers

Share limited-time deals

Announce new locations

Provide exclusive member benefits

Send event invitations

Personalized Recommendations:

Suggest menu items based on order history

Recommend new bowls based on preferences

Provide location-specific offers

Customize promotions based on interests

Social Media Marketing:

Display targeted ads

Share user-generated content (with permission)

Engage with followers

Promote special events

3.3 Analytics & Improvement

Website & App Optimization:

Analyze user behavior

Improve website functionality

Enhance user experience

Identify technical issues

Test new features

Business Analytics:

Analyze sales trends

Understand customer preferences

Optimize menu offerings

Improve operational efficiency

Plan new locations

Fraud Prevention:

Detect suspicious activity

Prevent unauthorized access

Protect against payment fraud

Identify security threats

3.4 Legal & Compliance

Legal Obligations:

Comply with laws and regulations

Respond to legal requests

Enforce terms and conditions

Protect legal rights

Maintain compliance records

TCPA Compliance:

Maintain SMS consent records

Track opt-in/opt-out requests

Document verification codes

Preserve communication records

4. HOW WE SHARE YOUR INFORMATION

4.1 Service Providers

We share information with third-party service providers who assist us in operating our website, conducting business, and serving you:

Payment Processors:

Credit card processors

Payment gateway providers

Fraud detection services

Delivery Partners:

Third-party delivery services

Logistics providers

GPS tracking services

Email & SMS Providers:

Email marketing platforms

SMS delivery services

Communication automation tools

Analytics Providers:

Google Analytics

Website analytics tools

Conversion tracking services

Hosting & Technology:

Web hosting providers

Cloud storage services

IT support providers

4.2 Business Partners

Catering & Event Partners:

Event planning services

Catering coordination partners

Venue partners (with your consent)

Marketing Partners:

Advertising networks

Social media platforms

Marketing automation providers

Loyalty Programs:

Rewards program partners

Promotional partners

Co-marketing partners

4.3 Legal Requirements

We may disclose your information when required by law or when we believe in good faith that disclosure is necessary to:

Comply with legal obligations

Enforce our Terms and Conditions

Protect our rights and property

Protect the safety of our users

Prevent fraud or illegal activity

Respond to lawful requests from authorities

4.4 Business Transfers

If Kaia Bowls is involved in a merger, acquisition, bankruptcy, dissolution, reorganization, or similar transaction or proceeding, your information may be transferred as part of that transaction. We will provide notice before your information becomes subject to a different privacy policy.

4.5 Aggregated & De-Identified Data

We may share aggregated or de-identified information that cannot reasonably be used to identify you with third parties for marketing, analytics, research, and other purposes.

4.6 With Your Consent

We may share your information with third parties when you provide explicit consent to do so.

5. DATA RETENTION

5.1 Retention Periods

Account Information:

Retained for the duration of your account

Deleted upon account closure (unless legally required to retain)

May be retained for 1-3 years for business records

Order Information:

Retained for 7 years (for tax and accounting purposes)

Retained for dispute resolution purposes

Retained as required by law

SMS Opt-In Records:

Retained for 3+ years (TCPA compliance requirement)

Maintained for consent verification

Retained for legal compliance

Payment Information:

Credit card data not retained (processed by third-party providers)

Transaction records retained for 7 years

Billing information retained for accounting purposes

Email Communications:

Retained for 1-2 years

Deleted upon opt-out request

May be retained longer for legal compliance

Website Analytics:

Retained for 26 months (Google Analytics default)

Aggregated data retained longer

User-level data deleted after retention period

Customer Service Records:

Retained for 2-3 years

Maintained for dispute resolution

Deleted upon request (unless legally required)

5.2 Deletion Requests

You may request deletion of your personal information by contacting us. We will comply with deletion requests unless:

We are legally required to retain the information

The information is necessary for business purposes

The information is needed for dispute resolution

The information is part of aggregated data

6. YOUR PRIVACY RIGHTS & CHOICES

6.1 Access & Portability

You have the right to:

Access your personal information

Receive a copy of your data in a portable format

Understand how your information is used

Request information about third parties with access to your data

To exercise this right: Contact us at [INSERT EMAIL] with "Data Access Request" in the subject line.

6.2 Correction & Updates

You have the right to:

Correct inaccurate information

Update outdated information

Complete incomplete information

Modify your preferences

To exercise this right: Log into your account to update information, or contact us with specific corrections needed.

6.3 Deletion

You have the right to request deletion of your personal information, subject to legal and business requirements.

To exercise this right: Contact us at [INSERT EMAIL] with "Data Deletion Request" in the subject line. Include specific information you want deleted.

6.4 Opt-Out of Communications

Email Marketing:

Click the unsubscribe link in any email

Log into your account and update preferences

Contact us to opt out

SMS Marketing:

Text "STOP" to the SMS number

Text "UNSUBSCRIBE" to the SMS number

Contact us to opt out

Push Notifications:

Disable in your device settings

Disable in the app settings

Contact us for assistance

Targeted Advertising:

Opt out through your device settings

Use industry opt-out tools

Contact us for more information

6.5 Do Not Track

Some browsers include a "Do Not Track" feature. Currently, there is no industry standard for recognizing DNT signals. Kaia Bowls does not currently respond to DNT browser signals, but you can use other tools to control data collection and use.

6.6 Cookie Management

You can control cookies through:

Browser settings

Cookie management tools

Opt-out links provided in cookies

Third-party opt-out services

Note: Disabling cookies may affect website functionality.

7. SECURITY OF YOUR INFORMATION

7.1 Security Measures

We implement comprehensive security measures to protect your information:

Technical Safeguards:

SSL/TLS encryption for data in transit

Encryption for sensitive data at rest

Secure password hashing

Regular security updates and patches

Firewalls and intrusion detection

Secure API connections

Administrative Safeguards:

Limited access to personal information

Employee confidentiality agreements

Background checks for employees

Regular security training

Access controls and authentication

Physical Safeguards:

Secure data centers

Restricted facility access

Surveillance systems

Secure document disposal

Environmental controls

7.2 Payment Security

Payment information processed by PCI-DSS compliant providers

Credit card data not stored on our servers

Tokenization for recurring payments

Fraud detection and prevention

Secure payment gateway

7.3 Limitations

While we implement robust security measures, no system is completely secure. We cannot guarantee absolute security of your information. You are responsible for maintaining the confidentiality of your account credentials.

8. CHILDREN'S PRIVACY

8.1 Age Restrictions

Kaia Bowls services are not intended for children under 13 years old. We do not knowingly collect personal information from children under 13.

8.2 Parental Consent

If we become aware that we have collected information from a child under 13 without parental consent, we will delete such information immediately.

8.3 Teens (13-18)

For users aged 13-18:

Parents/guardians may request access to information

Parents/guardians may request deletion of information

We provide additional privacy protections for minors

To exercise parental rights: Contact us with proof of guardianship.

9. THIRD-PARTY LINKS & SERVICES

9.1 External Links

Our website may contain links to third-party websites and services. This Privacy Policy does not apply to third-party sites. We are not responsible for:

Third-party privacy practices

Third-party data collection

Third-party security measures

Third-party content

We recommend: Review the privacy policies of third-party sites before providing information.

9.2 Social Media Integration

If you connect your social media account to Kaia Bowls:

We access only the information you authorize

Social media platforms control their own data practices

Review social media privacy settings

You can disconnect accounts at any time

9.3 Third-Party Analytics

We use third-party analytics services:

Google Analytics

Facebook Pixel

Other analytics providers

These services have their own privacy policies and data practices.

10. INTERNATIONAL DATA TRANSFERS

10.1 Data Location

Your information may be transferred to, stored in, and processed in countries other than your country of residence, including the United States.

10.2 International Compliance

For EU/EEA Residents:

We comply with GDPR requirements

We use Standard Contractual Clauses for transfers

You have GDPR rights including data portability

You can lodge complaints with your data protection authority

For California Residents:

We comply with CCPA requirements

You have CCPA rights including opt-out of sale

We do not sell personal information

For Other Jurisdictions:

We comply with applicable data protection laws

We implement appropriate safeguards

You have rights under your local laws

11. CALIFORNIA PRIVACY RIGHTS (CCPA)

11.1 California Consumer Privacy Act

If you are a California resident, you have the following rights:

Right to Know:

What personal information is collected

How it is used

Who it is shared with

Right to Delete:

Request deletion of personal information

Exceptions apply for legal/business requirements

Right to Opt-Out:

Opt out of "sale" of personal information

Opt out of targeted advertising

Opt out of profiling

Right to Non-Discrimination:

We do not discriminate for exercising CCPA rights

No denial of service or price increases

No reduced quality of service

11.2 Exercising CCPA Rights

To submit a request:

Email: [INSERT EMAIL]

Phone: [INSERT PHONE]

Mail: [INSERT MAILING ADDRESS]

Verification:

We will verify your identity before responding

You may authorize an agent to submit requests

Requests must include sufficient information for verification

Response Timeline:

We will respond within 45 days

Extensions available for complex requests

No charge for requests (up to 2 per year)

11.3 Personal Information Sales

Kaia Bowls does not sell personal information as defined by CCPA.

12. EUROPEAN PRIVACY RIGHTS (GDPR)

12.1 General Data Protection Regulation

If you are located in the EU/EEA, you have the following rights:

Right of Access:

Access your personal data

Receive a copy in portable format

Understand how data is processed

Right to Rectification:

Correct inaccurate data

Complete incomplete data

Right to Erasure:

Request deletion of data

"Right to be forgotten"

Exceptions for legal obligations

Right to Restrict Processing:

Limit how data is used

Suspend processing temporarily

Maintain data without processing

Right to Data Portability:

Receive data in structured format

Transfer data to another controller

Direct transfer to another service

Right to Object:

Object to processing

Object to marketing

Object to profiling

Object to automated decision-making

Rights Related to Automated Decision-Making:

Right to explanation

Right to human review

Right to object

12.2 Legal Basis for Processing

We process your information based on:

Consent: You have provided explicit consent

Contract: Processing necessary to fulfill orders

Legal Obligation: Required by law

Vital Interests: Protect health/safety

Legitimate Interests: Business operations and customer service

Public Task: Perform official duties

12.3 Data Protection Officer

For GDPR-related inquiries, contact:

Email: [INSERT DPO EMAIL]

Phone: [INSERT DPO PHONE]

Mail: [INSERT DPO MAILING ADDRESS]

12.4 Complaints

You have the right to lodge a complaint with your local data protection authority.

13. COOKIES & TRACKING TECHNOLOGIES

13.1 What Are Cookies?

Cookies are small text files stored on your device that help us recognize you and remember your preferences.

13.2 Types of Cookies We Use

Essential Cookies:

Session management

Security and fraud prevention

User preferences

Website functionality

Analytics Cookies:

Track website usage

Measure performance

Understand user behavior

Improve website functionality

Marketing Cookies:

Track conversions

Deliver targeted ads

Measure campaign effectiveness

Personalize content

Third-Party Cookies:

Social media integration

Analytics services

Advertising networks

Customer service tools

13.3 Cookie Management

You can control cookies through:

Browser settings

Cookie consent tools

Opt-out links

Third-party opt-out services

Popular Opt-Out Tools:

Network Advertising Initiative (NAI)

Digital Advertising Alliance (DAA)

Your Online Choices (EU)

14. CONTACT US

14.1 Privacy Questions

If you have questions about this Privacy Policy or our privacy practices, please contact us:

Kaia Bowls
Email: [INSERT EMAIL ADDRESS]
Phone: [INSERT PHONE NUMBER]
Website: www.kaiabowls.com
Mailing Address: [INSERT MAILING ADDRESS]
Primary Location: Clearwater Beach, FL

14.2 Data Protection Officer

For GDPR and data protection inquiries: Email: [INSERT DPO EMAIL]
Phone: [INSERT DPO PHONE]

14.3 Response Time

We will respond to privacy inquiries within 30 days. Complex requests may require additional time.

15. UPDATES TO THIS PRIVACY POLICY

15.1 Policy Changes

We may update this Privacy Policy periodically to reflect:

Changes in our practices

New technologies

Legal requirements

User feedback

Business changes

15.2 Notification

For Material Changes:

We will notify you via email

We will post notice on our website

We will request your consent if required

For Minor Changes:

We will update the "Last Updated" date

Changes take effect immediately

15.3 Your Acceptance

Your continued use of our services after changes constitutes acceptance of the updated Privacy Policy.

16. SPECIFIC PRIVACY PRACTICES

16.1 SMS Communications Privacy

Information Collected:

Phone number

Verification code confirmation

Opt-in/opt-out requests

Message delivery status

Message engagement

How We Use It:

Send SMS messages

Verify phone numbers

Track opt-in/opt-out status

Maintain TCPA compliance

Improve SMS services

Retention:

SMS consent records retained 3+ years

Message logs retained 1-2 years

Opt-out requests maintained indefinitely

Your Rights:

Opt out by texting STOP

Request data access

Request deletion (subject to legal requirements)

Update preferences

16.2 Email Communications Privacy

Information Collected:

Email address

Email engagement (opens, clicks)

Preferences and interests

Opt-in/opt-out status

How We Use It:

Send newsletters and promotions

Personalize content

Track campaign performance

Improve email services

Your Rights:

Unsubscribe from emails

Update preferences

Request data access

Request deletion

16.3 Location Data Privacy

Information Collected:

GPS location (if enabled)

IP-based location

Preferred location

Delivery location

How We Use It:

Provide location-specific offers

Optimize delivery

Personalize recommendations

Improve services

Your Rights:

Disable location services

Update location preferences

Request location data deletion

Opt out of location tracking

16.4 Payment Information Privacy

Information Collected:

Payment method

Billing address

Transaction history

Refund requests

How We Use It:

Process payments

Prevent fraud

Maintain records

Provide receipts

Security:

PCI-DSS compliant processing

Encrypted transmission

No storage of full card numbers

Tokenization for recurring payments

Your Rights:

View transaction history

Request payment records

Update payment methods

Request refunds

17. ACKNOWLEDGMENT

By using Kaia Bowls services, you acknowledge that:

✓ You have read and understood this Privacy Policy
✓ You consent to our collection and use of information as described
✓ You understand your privacy rights and how to exercise them
✓ You agree to our data practices and security measures
✓ You understand third-party data practices may differ

18. SEVERABILITY

If any provision of this Privacy Policy is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.

19. GOVERNING LAW

This Privacy Policy is governed by and construed in accordance with the laws of the State of Florida, without regard to its conflict of law principles.

20. ENTIRE AGREEMENT

This Privacy Policy, together with our Terms and Conditions, constitutes the entire agreement regarding privacy and data practices and supersedes all prior agreements and understandings.

Document Version: 1.0 - Kaia Bowls Edition
Last Updated: January 30, 2026
Effective Date: January 30, 2026
Status: Ready for Customization & Legal Review
Brand: Kaia Bowls - Fresh. Local. Healthy. 🥣