TERMS AND CONDITIONS

SMS & Communication Consent Agreement

Kaia Bowls
Last Updated: January 30, 2026

1. ACCEPTANCE OF TERMS

By providing your phone number and opting in to receive SMS messages from Kaia Bowls, you agree to these Terms and Conditions. If you do not agree to these terms, please do not provide your phone number or opt in to SMS communications.

2. SMS VERIFICATION & OPT-IN CONSENT

2.1 Explicit Consent

By entering your mobile phone number and clicking "Submit," "Sign Up," "Opt-In," or similar action, you are providing your express written consent to receive SMS text messages from Kaia Bowls and our authorized partners. This consent is required under the Telephone Consumer Protection Act (TCPA) and applicable state laws.

2.2 Verification Process

You will receive an SMS verification code to confirm your phone number

This verification code is valid for a limited time (typically 10 minutes)

You must enter the correct code to complete the verification process

Only verified phone numbers will be added to our SMS communication list

2.3 Opt-In Confirmation

After successful verification, you will receive a confirmation message acknowledging your opt-in to SMS communications from Kaia Bowls. This confirmation serves as proof of your consent.

3. SMS COMMUNICATION DETAILS

3.1 Message Frequency

You may receive SMS messages at varying frequencies depending on the program or service you've enrolled in

Frequency may range from occasional messages to multiple messages per week

You will be informed of expected message frequency during the opt-in process

Typical messages include: promotions, special offers, location updates, catering information, and VIP member benefits

3.2 Message Types

SMS messages from Kaia Bowls may include:

Account verification codes

Promotional offers, discounts, and special deals

New menu items and seasonal bowl offerings

Location updates and hours of operation

Catering service information and event updates

VIP member exclusive benefits and rewards

Order confirmations and delivery updates

Appointment reminders and event notifications

Account alerts and important information

Customer support communications

Marketing messages and campaigns

3.3 Standard Message Rates Apply

Standard message and data rates from your wireless carrier will apply

We are not responsible for any charges imposed by your wireless carrier

Check your mobile plan for details about your SMS rates

Message and data rates may vary by carrier and plan

4. WITHDRAWAL OF CONSENT & OPT-OUT

4.1 How to Opt-Out

You may withdraw your consent and opt out of SMS communications from Kaia Bowls at any time by:

Texting "STOP" to the SMS number from which you receive messages

Texting "UNSUBSCRIBE" to the SMS number from which you receive messages

Clicking the unsubscribe link in any SMS message (if provided)

Contacting us directly through our website, phone, or customer service

4.2 Opt-Out Confirmation

Upon receipt of your opt-out request, we will send you a confirmation message. You should stop receiving SMS messages within a reasonable timeframe (typically within 24 hours).

4.3 Transactional Messages Exception

Even after opting out, you may continue to receive transactional SMS messages such as:

Account verification codes

Password reset confirmations

Order confirmations

Delivery notifications

Security alerts

Other critical account information

These messages are necessary for account management and cannot be opted out of.

5. PHONE NUMBER REQUIREMENTS & ACCURACY

5.1 Valid Phone Number

You must provide a valid, active mobile phone number

The phone number must be capable of receiving SMS messages

Landline numbers, VoIP numbers, and invalid numbers may not receive messages

5.2 Accuracy & Responsibility

You are responsible for providing an accurate phone number

You must notify us immediately if your phone number changes

We are not responsible for messages sent to incorrect or outdated numbers

Providing a phone number that is not yours without consent is prohibited

5.3 Number Ownership

By providing a phone number, you confirm that:

You own or have authorization to use this phone number

You are the primary account holder or have permission from the account holder

You will not provide another person's number without their express consent

6. KAIA BOWLS SERVICES & OFFERINGS

6.1 About Kaia Bowls

Kaia Bowls is a vibrant, health-focused restaurant specializing in:

Acai Bowls - Packed with antioxidants and nutritious toppings

Pitaya Bowls - Rich in Vitamin C with anti-aging properties

Poke Bowls - Authentic Hawaiian protein-packed options

Smoothie Bowls - Fresh and delicious blended creations

Catering Services - For intimate gatherings, corporate events, and celebrations

6.2 Our Mission

With a resolute vision to change the way people eat, Kaia Bowls provides a trifecta of health, deliciousness, and convenience. We serve as a beacon of wholesome dining, offering fresh, local, and healthy options.

6.3 Our Locations

Kaia Bowls currently operates in:

Clearwater Beach, FL (Primary Location)

Coming Soon: Lisle, IL

Coming Soon: Ybor City, FL

Coming Soon: Gainesville, FL

SMS communications may include location-specific information and updates.

7. PRIVACY & DATA PROTECTION

7.1 Information Collection

We collect and use your phone number and related information to:

Send SMS verification codes

Deliver SMS messages you've opted into

Maintain accurate records of your preferences

Comply with legal and regulatory requirements

Improve our SMS services and customer experience

Provide personalized offers and recommendations

Process orders and catering requests

7.2 Data Security

Your phone number is stored securely using industry-standard encryption

We implement reasonable security measures to protect your information

Your data will not be shared with third parties without your consent, except as required by law

We maintain strict confidentiality of all customer information

7.3 Privacy Policy

For complete information about how we collect, use, and protect your data, please review our full Privacy Policy at www.kaiabowls.com or contact us directly.

8. COMPLIANCE WITH REGULATIONS

8.1 TCPA Compliance

These SMS communications comply with the Telephone Consumer Protection Act (TCPA), 47 U.S.C. § 227, and FCC regulations. We maintain records of your express written consent.

8.2 GDPR & International Compliance

If you are located in the European Union or other jurisdictions with data protection laws, we comply with applicable regulations including GDPR. You have the right to access, correct, or delete your personal data.

8.3 State-Specific Laws

We comply with all applicable state laws regarding SMS communications, including:

California Consumer Privacy Act (CCPA)

Florida Information Protection Act

Illinois Personal Information Protection Act

New York General Business Law

Texas Business & Commerce Code

And all other applicable state regulations

9. MESSAGE CONTENT & DISCLAIMERS

9.1 Content Accuracy

We strive to ensure all SMS messages are accurate and timely. However, we do not guarantee:

Uninterrupted or error-free message delivery

Accuracy of all information contained in messages

Timeliness of message delivery

Availability of all menu items or services mentioned

9.2 Third-Party Content

Some SMS messages may contain links to third-party websites or services. We are not responsible for:

The content of third-party websites

Any transactions or interactions with third parties

Any damages or losses resulting from third-party services

Third-party privacy practices

9.3 Message Delays

SMS delivery may be delayed due to:

Wireless carrier network issues

Phone settings or configurations

Message volume or traffic

Technical issues beyond our control

Carrier maintenance or outages

10. PROMOTIONAL OFFERS & SPECIAL DEALS

10.1 VIP Member Benefits

By opting in to SMS communications, you may receive exclusive VIP member benefits including:

Early access to new menu items

Special discounts and promotional offers

Exclusive catering event information

Birthday and anniversary specials

Loyalty rewards and incentives

10.2 Offer Terms

All promotional offers are subject to terms and conditions specified in the SMS message

Offers may be limited to specific locations or time periods

Offers cannot be combined unless otherwise stated

Kaia Bowls reserves the right to modify or discontinue offers at any time

10.3 Catering Information

SMS messages may include information about our catering services for:

Intimate gatherings

Corporate events

Grand celebrations

Custom menu options

Event planning assistance

11. PROHIBITED USES

You agree not to:

Provide false or misleading information during opt-in

Provide another person's phone number without consent

Use SMS services for illegal or fraudulent purposes

Attempt to circumvent opt-out requests

Harass or abuse our SMS system

Resell or redistribute SMS messages

Attempt to reverse-engineer or interfere with our SMS platform

Use SMS services for competitive intelligence or market research

12. LIMITATION OF LIABILITY

12.1 No Warranties

SMS services are provided "as is" without warranties of any kind, express or implied, including:

Merchantability

Fitness for a particular purpose

Non-infringement

Uninterrupted service

Accuracy of menu information or pricing

12.2 Liability Limits

To the maximum extent permitted by law, Kaia Bowls is not liable for:

Any indirect, incidental, special, or consequential damages

Loss of data, revenue, or profits

Missed messages or delayed delivery

Unauthorized access to your account

Any damages resulting from your use of SMS services

Menu item availability or pricing changes

12.3 Carrier Liability

We are not responsible for:

Your wireless carrier's service interruptions

Message delivery failures by your carrier

Charges imposed by your wireless carrier

Your carrier's privacy practices

Carrier network issues or outages

13. INDEMNIFICATION

You agree to indemnify and hold harmless Kaia Bowls, its officers, directors, employees, and agents from any claims, damages, or costs (including legal fees) arising from:

Your violation of these Terms and Conditions

Your use of SMS services

Your provision of false or misleading information

Your violation of any applicable laws or regulations

Your unauthorized use of another person's phone number

14. MODIFICATIONS TO TERMS

We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting. Your continued use of SMS services after modifications constitutes acceptance of the updated terms.

15. CONTACT INFORMATION

15.1 Questions or Concerns

If you have questions about these Terms and Conditions or our SMS services, please contact us at:

Kaia Bowls
Email: [INSERT EMAIL ADDRESS]
Phone: [INSERT PHONE NUMBER]
Website: www.kaiabowls.com
Primary Location: Clearwater Beach, FL

15.2 Opt-Out Support

For assistance with opting out or managing your SMS preferences, contact us using the information above or reply "HELP" to any SMS message.

15.3 Catering Inquiries

For catering service information and event planning, please contact us directly or visit www.kaiabowls.com/catering

16. SEVERABILITY

If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.

17. GOVERNING LAW

These Terms and Conditions are governed by and construed in accordance with the laws of the State of Florida, without regard to its conflict of law principles.

18. ENTIRE AGREEMENT

These Terms and Conditions, together with our Privacy Policy, constitute the entire agreement between you and Kaia Bowls regarding SMS communications and supersede all prior agreements and understandings.

19. ACKNOWLEDGMENT

By clicking "I Agree," "Sign Up," or "Submit," you acknowledge that:

✓ You have read and understood these Terms and Conditions
✓ You provide your express written consent to receive SMS messages from Kaia Bowls
✓ You confirm the phone number provided is accurate and belongs to you
✓ You understand standard message and data rates apply
✓ You know how to opt out by texting "STOP"
✓ You agree to all terms outlined in this document
✓ You are interested in receiving exclusive offers, promotions, and updates from Kaia Bowls